Frequently Asked Questions.

F.A.Q

1. What is the processing time for orders?
   Orders are typically processed within 1-2 business days, excluding weekends and holidays. You'll receive an email notification once your order has been shipped.

2. How can I track my order?
   Once your order has been shipped, you'll receive a tracking number via email. You can use this number to track your order on the carrier's website.

3. Do you offer international shipping?
   Yes, we offer international shipping to select countries. Shipping rates and delivery times will be calculated at checkout based on your location.

4. What payment methods do you accept?
   We currently accept Cash on Delivery and Bank deposit.

5. Can I change or cancel my order?
   If you need to change or cancel your order, please contact us as soon as possible. We can only make changes or cancellations before the order has been shipped.

6. What is your return policy?
   We accept returns within 7 days of delivery. Items must be unused, in their original condition, and in the original packaging. Items on sale will not be accepted for a return unless wrong or damaged item has been sent.

7. How do I initiate a return?
   To start a return, please contact our customer service team at [your email/contact information] for a return authorization and instructions.

8. When will I receive my refund?
   Once we receive and inspect your returned item, we will process your refund within 5-7 business days. Refunds will be issued to your original method of payment.

9. What if I receive a damaged or defective item?
   If you receive a damaged or defective item, please contact us immediately at [your email/contact information]. We will arrange for a replacement or a refund.

10. Do you offer exchanges?
    Yes, we offer exchanges for different sizes, colors, or products, subject to availability. Please contact us to arrange an exchange.

11. How can I contact customer service?
    You can reach our customer service team via email at [your email/contact information] or on our social media platforms. We're here to help with any questions or concerns you may have.

12. How can I apply a discount code?
    You can apply your discount code at checkout. Simply enter the code in the designated field, and the discount will be applied to your order total.

13. What should I do if my order is late?
    If your order is taking longer than expected, please check the tracking information provided. If you need further assistance, feel free to contact us.